Run around

I’d lost my invoice for my hotel stay for my trip to London last month and I had already deleted the confirmation email. Our accountant at work said I need to submit the invoice for it, so I called the hotel to get a copy. I was told that I had booked the room through Expedia, hence, they do not have a copy of my invoice and I will have to phone Expedia. I actually don’t remember booking in through Expedia but okay, I phoned Expedia.ca. Almost 30 mins on hold and finally, a voice on the other end. He kept asking me which account I booked it under. I kept saying I don’t remember being asked to login to book the hotel. I did a google search, found what I needed, then booked it. He can see my booking info but I had to provide the account information. I was put on hold while he figured it out. Finally, he said I should phone Expedia.com because I may have booked it there. So I phone Expedia.com. (Was on-hold again for a bit.) Again, which account did I book it under? Again, I said I don’t remember. Then, after a bit of looking through my booking info, she said I must have booked it using hotels.com and that I should phone them. I was ready to give up! But okay, I phoned the number she gave me. Hotels.com did sound familiar. I got through to someone fairly quickly and I was not asked about which account I booked it under. She got my name, verified the dates I stayed in the hotel and emailed me a copy of the confirmation notice. I told her “You have no idea how relieved I am to find you!”. The lesson is... hang on to your invoices!